Customer Experience World Digital Masterclass Business

customer_experience_world_digital_masterclass


Digital transformation is high priority and high stakes in the customer experience.

Products and services are changing faster than most
companies can create them.

We work ‘on’ our products all the time, but we seem to only work ‘in’ (not ‘on’) our organisations and often don’t pay enough attention to whether or not they are fit for purpose. Products are becoming smarter, more connected, innovating more rapidly and following changing customer trends and tastes.

But whilst firms are investing heavily in digital marketing to acquire new customers, the gap between their smart, connected brand promise and the reality of how they function internally is growing and becoming a major risk factor.

The modern, digitally-led customer experience is not just about your company’s website, apps or online chat, but should include all aspects of the support structures, internal functions and the people who are part of the process of creating value for customers. Connected products need a connected company to deliver them.

We can help you close this gap in your thinking with this not-to-miss one-day event, the Customer Experience World Digital Masterclass

More details


Date(s)Today
WebsiteVisit website
VenueAmba Hotel Marble Arch
AddressBryanston Street, London, Greater London,
W1H7EH

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Disclaimer: This event is not organised by BritEvents, and we cannot be held responsible for the accuracy of the information provided, errors, or omissions. Always check the information provided before you book tickets.

Event Details

DateToday
Time(s)9:00 AM - 5:00 PM
Cost490 GBP - Save 10% on 2+ delegates
VenueAmba Hotel Marble Arch
Bryanston Street
London
Greater London
W1H7EH
Phone+441217093938
CategoryBusiness


TheFocusGroupUK

Added
13 Nov 2018

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