Shine17 is a free, online conference for service desk professionals everywhere. Register now, then join online on 26 October to hear inspiri
Simply complete the quick registration and you’ll be able to join the live event through a single link. Easy! You’ll hear the speaker and see their slides on your screen, and be able to post questions. You’ll also get access to the recordings afterwards so you can catch up with those you don’t see live at a time that suits you. Register free at www.SDIshine.comShine17 Agenda - 26 October 2017
[Times given are in British Summer Time BST]
6am - Karen Ferris, Bringing AGILity to Service Management - Rapid Results, Right Results 7am - Kiran Pabbathi, Best Practices for ITSM tool configuration 8am - Mark Smalley, How to ‘sell’ the value of ITSM to business executives 9am - Pasi Nikkanen, Make employee experience the most meaningful service desk metric 10am - Suresh GP, Can ITSM deliver business value without BRM? 11am - Stuart Beale, Self-Solve - The Reality. How do I get my customers to solve their own ICT issues and requests? 12pm - Rui Soares, Risk: It is not a game 2pm - Pascal Marchand, Feel the global support vibe! 3pm - Sami Kallio, How 110,000 employees feel about Service Management 4pm - Dr. Mauricio Corona, Logrando una gran experiencia del cliente a través de un Service Desk espectacular Translation: Achieving a great customer experience through a brilliant service desk [Mauricio will be presenting in Latin American Spanish] 5pm - Julie Mohr, Living in the Disruption Economy: Why our customers are screaming for change and we’re still not listening 6pm - Javier Lopez Casarin, Innovation: concept, challenges and effects in México 7pm - Eric Figgins, Successful chat implementation 8pm - Jeff Rumburg, Any Time, Any Place - The Ultimate Customer Experience! 9pm - Ryan Ogilvie, Right Sizing Your Metrics 10pm - Mahantesh Katageri, Elevating Colleague Experience
SDI Shine17 is sponsored by Happy Signals www.Happysignals.com
Venue: ONLINE - Global event, Service Desk Institute, Orpington, BR6 6BG
Price
FREE REGISTRATION: GBP 0
Links:
Website: https://go.evvnt.com/162035-0
WebsiteVisit website
VenueONLINE - Global event
AddressService Desk Institute, Orpington, Greater London,
Explore localWhat's on in Orpington
Local tourist information guide
Other eventsWhat's on at ONLINE Global Event
Main photo may be copyright © LoveEvvnt
Nearest Hotels
Staying overnight in Orpington?
We've teamed up with Booking.com to provide the best room rates for hotels near the vicinity of the Sdi Shine17 The Online Itsm Conference event in Orpington.
Clay Farm Guest House
Clay Farm Guest House in Bromley offers modern accommodation and free parking, just a 20-minute train ride from central London. All rooms and apartments feature flat-screen TVs and free Wi-Fi..
The Summer House Keston
The Summer House Keston Biggin Hill is a detached holiday home with a terrace, set in Keston. The property is 21 km from London and features views of the garden..
7Hotel Diner
Just 5 minutes drive from the M25 and M26 motorways, the 7 Hotel and Diner provides free Wi-Fi and free parking. Rooms have modern decor, a flat-screen TV and bathroom. The 7 Hotel has crisp, modern decor in both public and private spaces.
West View Cottage
Situated in Swanley Junction, this holiday home is located 24 km from London. The unit is 18 km from Croydon. An oven and a toaster can be found in the kitchen and there is a private bathroom.
The Crown Inn
Just 1 mile from Chislehurst Railway Station, the Crown Inn has a bar, restaurant and modern en suite rooms. Many rooms have beautiful views of Chislehurst Common..
The Bulls Head Hotel
Set within the leafy village of Chislehurst, this 18th-century former coach house offers warm, cosily furnished rooms with Freeview TV. It features both a restaurant and 2 bars..
View all hotels near ONLINE Global Event
Your comments:
comments powered by DisqusDisclaimer: This event is not organised by BritEvents, and we cannot be held responsible for the accuracy of the information provided, errors, or omissions. Always check the information provided before you book tickets.