SDI Shine17 - the online ITSM conference Miscellaneous


Shine17 is a free, online conference for service desk professionals everywhere. Register now, then join online on 26 October to hear inspiri


Simply complete the quick registration and you’ll be able to join the live event through a single link. Easy! You’ll hear the speaker and see their slides on your screen, and be able to post questions. You’ll also get access to the recordings afterwards so you can catch up with those you don’t see live at a time that suits you. Register free at www.SDIshine.com

Shine17 Agenda - 26 October 2017

[Times given are in British Summer Time BST]

6am - Karen Ferris, Bringing AGILity to Service Management - Rapid Results, Right Results
7am - Kiran Pabbathi, Best Practices for ITSM tool configuration
8am - Mark Smalley, How to ‘sell’ the value of ITSM to business executives
9am - Pasi Nikkanen, Make employee experience the most meaningful service desk metric
10am - Suresh GP, Can ITSM deliver business value without BRM?
11am - Stuart Beale, Self-Solve - The Reality. How do I get my customers to solve their own ICT issues and requests?
12pm - Rui Soares, Risk: It is not a game
2pm - Pascal Marchand, Feel the global support vibe!
3pm - Sami Kallio, How 110,000 employees feel about Service Management
4pm - Dr. Mauricio Corona, Logrando una gran experiencia del cliente a través de un Service Desk espectacular Translation: Achieving a great customer experience through a brilliant service desk [Mauricio will be presenting in Latin American Spanish]
5pm - Julie Mohr, Living in the Disruption Economy: Why our customers are screaming for change and we’re still not listening
6pm - Javier Lopez Casarin, Innovation: concept, challenges and effects in México
7pm - Eric Figgins, Successful chat implementation
8pm - Jeff Rumburg, Any Time, Any Place - The Ultimate Customer Experience!
9pm - Ryan Ogilvie, Right Sizing Your Metrics
10pm - Mahantesh Katageri, Elevating Colleague Experience

SDI Shine17 is sponsored by Happy Signals www.Happysignals.com

Venue: ONLINE - Global event, Service Desk Institute, Orpington, BR6 6BG

Price

FREE REGISTRATION: GBP 0

Links:

Website: https://go.evvnt.com/162035-0

More details


Date(s)26 Oct 2017
WebsiteVisit website
VenueONLINE - Global event
AddressService Desk Institute, Orpington, Greater London,
BR66BG

Explore localWhat's on in Orpington
 Local tourist information guide
Other eventsWhat's on at ONLINE Global Event


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Nearest Hotels

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Distance from ONLINE Global event:
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The Bulls Head Hotel

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Set within the leafy village of Chislehurst, this 18th-century former coach house offers warm, cosily furnished rooms with Freeview TV. It features both a restaurant and 2 bars..

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Disclaimer: This event is not organised by BritEvents, and we cannot be held responsible for the accuracy of the information provided, errors, or omissions. Always check the information provided before you book tickets.

Event Details

Date26 Oct 2017
Time(s)6:00 AM - 10:00 PM
CostGBP 0
VenueONLINE Global event
Service Desk Institute
Orpington
Greater London
BR66BG
Phone01689889100
CategoryMiscellaneous


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Added
28 Sep 2017

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