Customer Service Course - 31st August 2022 - Impac Lifestyle

customer_service_course__31st_august_2022__impac


Customer Service Course Get the magic customer service touch and create positive customer experiences

It is designed to help you manage your own feelings and behaviour while looking after your customers.

It will build your confidence and enable you to manage customer expectations, handle difficult customers and make the most of every customer contact.

You'll gain the skills you need to and we'll teach you how to take care of yourself and feel confident in any customer situation.

We believe this is one of the best and most effective customer service courses in the UK!

Course Objectives:

* Defining Good Customer Service
* Finding the "Human Moment"
* Gaining Confidence
* Delivering a Positive Experience
* Advanced Listening and Responding
* Building Customer Loyalty
* Personalising Customer Relationships
* Difficult, Rude or Indifferent Customers
* Using Empathy to Manage Complaints
* Make the Customer’s View Work for You
* Caring for Yourself

What Our Delegates Say:

“This has to be the best customer services training I have ever attended. The course was made fun and I felt comfortable enough to participate and enjoyed it. I thought it would have been boring, but the scenarios and role play implemented the learning process.”

NHS Brent - Customer Service Training Course


Excellent course! It was structured to include all the attendees but also to give each one of us individual and constructive feedback. I came away with positive suggestions which I am endeavouring to apply to both my work and personal life."

Charlotte Arimatsu - Head Nurse - The Village Vet Group

Venue: Impact Factory | Professional Development | Training and Courses, 52 Upper Street, Greater London, N1 0QH

Price

One Day Course: GBP 495.0

Links:

Booking: https://go.evvnt.com/1036382-0?pid=269
Tickets: https://go.evvnt.com/1036382-2?pid=269
Brochure: https://go.evvnt.com/1036382-3?pid=269
YouTube: https://go.evvnt.com/1036382-4?pid=269
Website: https://go.evvnt.com/1036382-5?pid=269
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Twitter: https://go.evvnt.com/1036382-7?pid=269
LinkedIn: https://go.evvnt.com/1036382-8?pid=269
Inquiries: https://go.evvnt.com/1036382-9?pid=269

More details


Date(s)31 Aug 2022
WebsiteVisit website
VenueImpact Factory | Professional Development | Training and Cou
Address52 Upper Street, Greater London, Greater London,
N10QH

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Event Details

Date31 Aug 2022
Time(s)10:00 AM - 5:00 PM
CostGBP 495.0
VenueImpact Factory | Professional Development | Training and Cou
52 Upper Street
Greater London
Greater London
N10QH
Phone+44 (0)20 7226 1877
CategoryLifestyle


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21 Feb 2022

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