Want to discover how to personalise, digitise and monetise your customer services?
We've worked very closely with experts in the field to design an agenda that is tailor made for decision makers in customer services.
We are bored of generic presentations just as much as you are. This is why all our senior execs will take us through a unique journey that provides an open, honest space into how some of the mistakes made have resulted in the most glorious success stories to date.
Already confirmed speakers for the 2016 Exchange included:
• AIG, SVP, Head of Contact Centre, Global Contact Centres
• Barclays, Director, Global Contact Centres and Omnichannel
• Co-operative Group, Customer Data Director
• TNT Express, Director, Service, Quality and Experience
• Auto Trader UK, Customer Service Director
• British Gas Cardiff, GM
• BT, General Manger, Customer Care Transformation
"It inspired me to make a difference and reminded me that I can."
Global Customer Service Director, Elizabeth Arden
"Stunning cast of senior executives and decision makers, all keen to discuss their respective requirements and plans"
Business Development Manager EMEA, LogMeIn
Speakers: AIG, SVP, Head of Contact Centre, Global Contact Centres, Barclays, Director, Global Contact Centres and Omnichannel, Co-operative Group, Customer Data Director, TNT Express, Director, Service, Quality and Experience, Auto Trader UK, Customer Service Director, British Gas Cardiff, GM, BT, General Manger, Customer Care Transformation
WebsiteVisit website
VenueTBA
AddressNewcastle, Newcastle, Tyne and Wear,
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Nearest Hotels
Staying overnight in Newcastle?
We've teamed up with Booking.com to provide the best room rates for hotels near the vicinity of the Executive Customer Contact Exchange event in Newcastle.
Hotel Indigo Newcastle
This boutique Newcastle hotel offers quirky, 4-star accommodation 2 minutes walk from Central Station. Its rooms are striking and unique, there is a fantastic Marco Pierre White restaurant on site, and Wi-Fi is free throughout the building..
Thornton Apartment
Set 600 metres from St James Park and 600 metres from Theatre Royal, Thornton Apartment offers accommodation in Newcastle upon Tyne. The unit is 700 metres from Metro Radio Arena. Free WiFi is available .
County Hotel Newcastle
Located in the heart of Newcastle city centre and opposite Newcastles Central Rail and Bus Station, this beautifully preserved 19th-century building is now a modern hotel..
Hampton by Hilton Newcastle
Offering a fitness centre, Hampton by Hilton Newcastle is located in Newcastle city centre, opposite Newcastle Central Station. Free WiFi access is available throughout..
Heroes Hotel
Right in the centre of Newcastle and its famously vibrant nightlife, Heroes boasts an excellent location right in the centre of Newcastles major club and bar area. Newcastle Rail Station is only a 5-minute walk away..
St Nicholas Apartel @
Located 600 metres from St James Park, St Nicholas Apartel @ Peel House offers accommodation in Newcastle upon Tyne. The apartment is 700 metres from Theatre Royal. Free WiFi is provided throughout the property.
View all hotels near TBA
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