Customer Returns Management and Logistics Summit Business

Minimise Customer Returns and Streamline Your Reverse Logistics Function

With 10+ retailer case studies and structured networking and interactive sessions throughout the day, there is no other place to confront returns from all angles.

So what is it that you simply cannot miss?
- Mark Bellwood, Head of Customer Services, Sony Mobile Communications gives his expert insight into improving retailer/manufacturer partnerships and consumer engagement to reduce returns
- Ian Towell, Senior Multi-Channel GM Operations and Returns, Tesco shares how to market in an omni-channel era and enhance customer experience via all channels
- Donald Maidment, Head of Customer Services, Panasonic gives a lesson in B2B relationships and indirectly improving customer service
- Alex Watson, Global Transport Logistics, Supergroup discusses the controversial stand point: encourage customer returns to maximise profits
- Jonathan Gorst, Senior Lecturer, Sheffield Hallam University investigates the implications of overpromising and explains the importance of not bombarding our consumers with too many choices
- Petr Jahoda, Returns Management, Logistics and Supply Chain, Sony DADC talks us through gaining visibility of products in the reverse logistics supply chain and the benefits of gaining single view of your product

These are just a handful of the retailer case studies on offer this year. For a full list of expert speakers and full session details, you can download the 2016 agenda at http://bit.ly/CustomerReturnsAgenda2016

With big businesses like Sony and Tesco honing in on their returns strategy both from an e-commerce, customer service and reverse logistics standpoint, reducing returns is the hottest topic in the retail game.

URLs:
Inquiries: http://atnd.it/46967-0
Tickets: http://atnd.it/46967-2

Prices:
In House Customer Experience Professionals Economy Pass (discounts available online): GBP 1699,
In House Customer Experience Professionals Networking Pass (discounts available online): GBP 2099,
Solution Providers and Consultants Pass: GBP 2099

Speakers: Sony Mobile Communication, Panasonic, GS1, Newegg, Supergroup PLC, Tesco, Sky, Argos, Future Retail Group

More details