The future of Customer Engagement isn’t just exciting - it’s revolutionary.
#1 CUSTOMER ENGAGEMENT CONFERENCE Engaged customers aren’t just satisfied, they’re superchargedAccording to Gallup, this delivers a jaw-dropping 23% boost in wallet share, profits, revenue, and relationship growthIncreased competition and advances in technology have reduced barriers to entry and motivated firms to adopt new strategies to build a deeper level of engagement with their customers
This isn’t just an improvement, it’s a leap into a customer centric futureOur comprehensive summit agenda is packed with case studies from the world’s largest brands and insights from top experts in customer engagementThis isn’t just another conference - it’s a premier opportunity to forge new business relationships with 2,000 attendees, engage in face-to-face meetings, and ensure you stay up to date with the latest information and knowledge to help transform your businessThe conference agenda will take you on a journey of innovation and collaborationPrepare to be inspired and challenged as we explore six meticulously curated stages, each offering a deep dive into customer engagement strategies through compelling case studies
FUTURE OF THE CONTACT CENTRE Contact centers are rapidly changing and becoming more digital to meet evolving customer expectations for quick, efficient serviceAdvances in technology, such as AI, chatbots, and cloud solutions, enable personalised, seamless interactions and 24/7 support, improving operational efficiency and enhancing the overall customer experience
Enhancing Service Quality and Efficiency Multi-Channel Support Strategies Employee Training and Motivation in Customer Service Proactive Customer Service Strategies Using Technology for Service Improvement Best Practices in Customer Service
CUSTOMER CONTACT Customer engagement is evolving to dynamic, AI powered multichannel interactionsBusinesses are adopting omnichannel strategies that seamlessly integrate voice, chat, social media, and self-service optionsThis transformation is driven by AI-enabled personalisation, predictive analytics, and automated solutions that provide faster, more tailored customer experiences across all touchpoints
Ai-powered Personalised Interactions Seamless Omnichannel Experience Delivery Real-time Adaptive Customer Support Virtual Shopping Assistance Integration Automated Cross-channel Marketing Solutions Mobile-first Engagement Strategies
DATA AND ANALYTICS Empowering businesses to gather and analyse huge amounts of information from diverse sources, revealing patterns and trends in customer behavior and identify friction pointsUnderstanding individual preferences helps create personalised experiences boosting satisfaction and loyalty and help anticipate future actions, allowing proactive strategies to reduce churnUsing real-time insights to refine messaging, product offerings, and marketing campaigns for targeted engagement
Integrating Data from All Customer Touchpoints Predictive Modelling for Customer Insights Real-time Data Analytics in Customer Engagement Ethical Use of Customer Data Data Visualization Techniques for Customer Insights Using Personalisation in Customer Engagement
CUSTOMER EXPERIENCE MANAGEMENT (CXM) A holistic strategy integrating methodologies, processes, and technologies ensuring positive customer interactions across all touchpoints throughout the customer lifecycle, relying on gaining deep insights into customers’ needs, preferences and behaviors through tools such as customer surveys, feedback analysis, and customer journey mappingEffective CXM requires collaboration across various organisational functions, including marketing, sales, service and operations, to create seamless and memorable experiences
Implementing Customer-Centric Culture and Practices Designing and Optimising Customer Journeys Measuring and Improving Customer Outcomes
ENGAGEMENT MARKETING Fostering two-way conversations between brands and customers to forge meaningful connections through digital channels like email, social media, and push notificationsDelivering timely, personalised content to boost customer engagement, focusing on tailored experiences that align with customers’ interests, encouraging active participationPlacing customers at the center of the strategy, brands can build emotional connections, enhance satisfaction, ultimately strengthening brand-customer relationships
Integrating Email and Social Campaigns Creating Valuable, Relevant Content Fostering Two-way Dialogue With Customers Setting Measurable Goals and KPI’s Building Emotional Connections Through Storytelling Analysing Cross-channel Engagement Metrics
LOYALTY, RETENTION AND GROWTH Customer engagement drives loyalty and retention by fostering emotional connections that lead to repeat purchases, increased spending and ultimately growthEngaged customers become brand advocates and provide valuable feedbackSales teams can leverage these strong relationships to cross-sell and upsell more effectively
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Speakers: Marco Merkx IKEA Global Customer Engagement Development Leader, Joana de Quintanilha Forrester VP, Principal Analyst, Jasmin Wheeler John Lewis Customer Experience Lead, Rebecca Martin John Lewis Senior Customer Experience Manager, Shannon Hamer Economist Global Head of Customer Success, Simon Birch Hobbycraft Customer Service Manager, Charlotte Burridge-Taylor Volvo Head of Training for Global Customer Care, Deborah Woods Costa Coffee Contact Centre Manager, Samantha Lewis-Williams Financial Times Head of Marketing Automation, Dina Hassan LinkedIn Head of Customer Success - Global Clients, Search and Staffing - EMEAL, Anna Wilcox Bupa Head of Customer Experience, Chloe Rice Shutterstock Director, Global Customer Experience, Melanie Fischer Xero Director, Customer Experience - UK AND EMEA, Rebecca Gordon Westminster City Council Head of Online Customer Experience, Vanessa Milan Cambridge University Press and Assessment Head of Voice of the Customer, Global Operations
Hotels near Evolution London.
Staying overnight in London?
Wondering where to stay that's close to Evolution London.? We've teamed up with Booking.com to provide the best room rates for hotels, guesthouses and B&Bs near the Customer Engagement Summit 9th October 25 London event in London.
onefinestay - Battersea apartments
A unique collection of fashionable properties, onefinestay offers different locations around Battersea. The sprawling Battersea Park, the River Thames and the iconic landmark of Battersea Power Station are close by..
onefinestay - Battersea apartments
A unique collection of fashionable properties, onefinestay offers different locations around Battersea. The sprawling Battersea Park, the River Thames and the iconic landmark of Battersea Power Station are close by..
onefinestay - Battersea private
A unique collection of fashionable properties, onefinestay offers different locations around Battersea. The sprawling Battersea Park, the River Thames and the iconic landmark of Battersea Power Station are close by..
Foster's Albion Riverside
Located 1.5 km from Stamford Bridge in London, this air-conditioned apartment features a balcony and a garden. The apartment is 1.
FG Property - Chelsea,
FG Property - Chelsea, Chelsea Embankment, Flat 9 offers a Thameside location in Chelsea and 10 minutes walk from the Kings Road. This elegant apartment opens onto an internal patio..
Vive Unique Chelsea Battersea
Vive Unique - Chelsea Battersea Townhouse is located in London. The accommodation will provide you with a TV and a patio. There is a full kitchen with a dishwasher and a microwave.
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